Digital Essex - home visit support
Digital Essex offers free home visits to help Braintree residents build confidence online. A friendly support officer visits you at home and helps with whatever you'd like to learn, from video calling and online banking to spotting scams and using NHS services. Eligible residents may also get 12 months of free broadband and an Aero TV puck. Support workers and community groups can refer residents too. Free to use, running until end of August 2026. To register, please call AbilityNet on 0300 180 0028.
Home visits
Who can use this service?
Residents living in the Braintree district, particularly those who are vulnerable or digitally excluded and would like help getting online. Support workers, carers, and community groups can also refer residents with their consent. For the free broadband and Aero TV puck, residents must additionally have a TV and active TV licence, be an existing BT customer, and bank with Lloyds Banking Group, Halifax, or Bank of Scotland.
How are services delivered?
Up to three one-to-one home visits, led by what the resident wants to learn, with additional community support alongside. Residents can self-register or be referred by a worker or community group.
Locations